Terms and Conditions

Bespoke research packages

My hourly rate is £25 per hour with a minimum of 3 hours work. This includes research time, writing up the results, constructing family trees and communication with you by telephone or email.

Initial assessment

A free 30 minute initial assessment during which I will estimate the duration and cost of the work. I will indicate when I will be able to start your work. A proposed research scheme and a copy of my terms and conditions will be sent to you for your agreement and signature prior to commencement of research. After a review I will highlight any possible further avenues of research.

Client responsibility

Research will commence on the basis of accurate information and documentation provided by the client.

Research progress

I will keep you informed of progress by email or telephone. This will include any reasons why success may not be possible.

Report and Chart

A fully sourced report of my findings will be provided together with a family tree chart in PDF format.


  • Birth, marriage and death certificates currently costing £9.25 from the General Register Office. Costs vary from Local Register Offices.
  • Wills, baptism, marriage, burial records are charged by cost of copy.
  • Stationery, postage, presentation folders, archival paper are charged at cost.
  • Specialist printing costs of high quality, large scale family trees to be agreed before going to print.
  • Travel costs to County Records Offices and Archives, villages and graveyards are charged at 45p per mile.


Bespoke research

  • 50% deposit is payable before commencement of work.
  • The final amount will be agreed between us and will depend upon the scope.
  • You will be invoiced for the total amount when the final piece of research is completed.
  • Upon receipt of your cleared payment, your report and chart will be emailed and/or posted to you.
  • Payment can be made by Sterling cheques made payable to Pam Smith, 21 Woodlands Drive, Harrogate, North Yorkshire HG2 7AT.
  • Bank transfer. Account details will be provided when payment is requested.
  • PayPal. A 5% surcharge will be added.


To discuss your requirements, please contact me.

“Pam Smith has meticulously opened up a whole new vista on my large and diverse family. I’m thrilled with the report and chart - it’s like an adventure with real people that I know! It’s given us all so much pleasure.”
SW. Hampsthwaite

Read other client testimonials